vd89's Privacy Policy
Your personal information is of the highest importance to us. Read this policy for details on how vd89 collects, uses, and keeps your data secure.
vd89 is an online casino and betting platform in Bangladesh. We take the privacy of our users' personal information very seriously. This privacy policy will inform you about what information vd89 collects, how that information is used, who it may be shared with, and what steps we take to protect your data.
By using our website or registering an account, you will be considered to have given your consent to the terms of this privacy policy. Please read this policy carefully, and if you have any questions, contact our support team.
Details of Collected Information
vd89 collects the following types of information as needed to operate its services:
Identity Information
When you create an account, your name, date of birth, mobile number, and email address are collected. This information is used to verify your identity and maintain account security.
Financial Transaction Information
During deposits and withdrawals, payment-related information such as mobile banking account numbers (bKash, Nagad, Rocket, Upay) is recorded. All financial information is kept secure through SSL encryption.
Technical & Browsing Information
- IP address and device-related information
- Browser type and operating system
- Time spent on the site and list of pages visited
- Cookie and local storage data (details in section 7)
Gaming Activity Information
Your gaming history, bet amounts, win and loss records, and details of services used are stored. This information is used for responsible gaming monitoring and to ensure the security of your account.
Methods of Collecting Information
Direct Collection
When you register on our site, log in, complete a transaction, or contact the support team, you provide information directly.
Automatic Collection
Some information is collected automatically through your device and browser, such as IP address, session data, and cookies. This information helps improve the security and performance of the site.
Purpose of Using Information
vd89 uses the collected information for the following purposes:
Service Operation & Improvement
- Account creation, verification, and management
- Processing and confirming financial transactions
- Identifying and resolving technical issues on the platform
- Further improving the user experience
Security & Fraud Prevention
Information is used to protect your account from unauthorized access, detect suspicious activity, and prevent any fraud or misuse.
Communication & Support
Your contact information is used to send important notifications about your account, respond to support requests, and send information related to responsible gaming.
Age & Identity Verification
Our services are for those aged 21 and above only. The information provided is verified to confirm the user's age and identity.
Information Sharing & Disclosure
vd89 never sells your personal information to third parties. However, limited information may be shared in the following circumstances:
With Service Partners
Trusted partner organizations involved in payment processing, technical support, and platform operations may receive limited information. These partners are required to comply with our privacy standards.
Under Legal Obligations
Relevant information may be disclosed in the case of a valid court order, legal investigation, or request from a regulatory authority.
Never Shared
- With third-party marketers or advertisers
- For any commercial purpose without your consent
- With any unnecessary or unrelated organizations
Information Storage & Security
Encryption & Security Technology
vd89 keeps all your information secure through SSL/TLS encryption. Industry-standard encryption technology is used both during data transfer and during storage.
Data Retention Period
All information is stored while your account is active. Even after an account is closed, certain information may be retained for a specific period to meet legal and regulatory requirements, after which it is securely deleted.
Access Control
Only authorized staff may access your information for necessary work purposes. Strict confidentiality agreements apply to all staff.
Your Rights
As a vd89 user, you have the following rights over your personal information:
Right to Access Information
You may at any time request to know what information vd89 holds about you. Contact our support team for this.
Right to Correct Information
If any information in your profile is incorrect or incomplete, you may request that it be corrected.
Request to Delete Information
In certain circumstances you may request that your information be deleted. However, information that must be retained to fulfil legal obligations may not be possible to delete.
Right to Object to Processing
You may object to the use of your information for certain purposes. Please note that without some processing it may not be possible to provide the service.
Cookie & Tracking Technology
What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. vd89 uses cookies for the following reasons:
- To maintain your login session
- To remember your preferences and settings
- To analyse site performance
- To monitor security
Cookie Control
You can disable cookies from your browser settings. However, doing so may cause some features of the site to not work properly.
Policy on Minor Users
Age Restriction
vd89's services are entirely for those aged 21 and above. We do not intentionally collect information from any person under the age of 21. If we are informed that we hold information belonging to a minor user, we will immediately delete that account and the associated information.
Policy Changes
Update Process
vd89 may update this privacy policy from time to time. If any significant changes are made, we will send a notification to your registered email or clearly announce it on the site. Continued use of the site after changes will be considered as your consent to the new policy.
Third-Party Links
About External Links
vd89's platform may have connections with game providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, etc.). These third parties have their own privacy policies and we are not responsible for them. Their own policies will apply to any interaction with them.
Contact Us
Privacy Requests & Enquiries
If you have any questions about this privacy policy, or a request to access or delete information, contact our support team through any of the following channels:
Our team will process your request as quickly as possible.
Read more: Terms & Conditions • Responsible Gaming • FAQ